Position Information

Dispatch - Customer Service


Responsible for order taking and scheduling concrete deliveries throughout Butte County, Yuba County and other surrounding areas. Must work efficiently and according to customer specifications while optimizing available resources. Customer satisfaction is the number one priority. 
Essential Job Function & Basic Duties: 
1. Receive and schedule job orders for all batch plants.  
2. Effectively communicate with customers to obtain all necessary project information. 
3. Schedules mixer trucks to ensure maximum utilization and efficiency while meeting the needs and expectations of customers  
4. Accurate and timely order entry through Command Alkon and TrackIt systems utilizing logistics tools.
5. Prepare delivery tickets, and related shipping documents and assign drivers for scheduled deliveries.
6. Receive cash payments for shipments from drivers and prepare reports of cash and charge sales.
7. Administer short and long range planning, coordinate schedules and material supply.
8. Confers with sales personnel while building schedule to maintain high degree of customer satisfaction.
9. Collaborate with the Plant Manager, Sales Staff, Quality Assurance and other departments to develop effective logistics plans.
10. Works under a Zero Injury culture and adhering to all company safety policies and practices.
11. Provides leadership to direct reports and peers regarding business objectives and execution.
12. Conducts business in a professional, legal and environmentally sound manner in adherence to company policies and regulatory requirements.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.  Other similar or additional duties are performed as assigned.
Position: Dispatch - Customer Service
Organization: Mathews Readymix, LLC
Location: Chico,  CA 
United States
Salary: DOE
Posting Start Date: 7/15/2020
Date Posted: 7/15/2020
Qualifications & Requirements:
1. Strong interpersonal, communication, and organizational skills
2. Experience in delivery and ticketing, quality control and customer service. Ready Mix industry preferred.
3. Must demonstrate ability to work in a fast-paced environment, prioritize and manage multiple assignments. 
4. Must demonstrate the ability to work well under pressure, remaining composed and professional.  Must demonstrate strong reactionary skills and time management practices.
5. Must possess excellent verbal and written communications skills with the ability to speak, write and understand English at a proficient and understandable level.
6. Must be proficient in computer data entry
7. Must be able to maintain a high level of confidentiality
8. Knowledge of computer software programs including Word, Excel and Outlook; helpful if familiar with department specific programs such as Command Alkon. 
9. Prior experience with union work rules, labor relations

PHYSICAL DEMANDS – Employees occasionally may experience the following physical demands for extended periods:
Viewing of computer monitor.  Keyboarding; use of fingers to make small movements such as typing and mouse usage. Position may require lifting of materials and equipment up to 10 lbs.   

Plant locations may contain dust, fumes, debris, medium to loud levels of noise and extreme weather conditions including excessive heat or cold and rain prevalent at times.  Typical office environment with adequate temperatures and lighting, low levels of noise are provided.   


Teichert is an Equal Opportunity Employer that considers all applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected status.  Teichert is an E-Verify Company. 

Status: This listing expires on: 7/15/2021
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Organization Information
Mathews Readymix, LLC
1619 Skyway Road

Chico,  CA 95928
United States
(916) 484-3301
Katie Tonello